Arrival Time

Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out our brief health intake form, change and prepare for your massage without feeling rushed. For our regular clients, we recommend you arrive early to allow for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.

Cancellation/Late Policy

If you must cancel a scheduled appointment, please call us to cancel 24-hours prior to your appointment time so that we may accommodate other clients. If you are late, we hold massage appointments 10-minutes past scheduled time, unless you call us to let us know that you are on your way.

Communicating Your Preferences

Please inform your therapist if you have any specific preferences. For example, if you have any problem areas you wish to address, or if you want the therapist to go deeper or be gentler. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. ​

Eating and Drinking

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.

Parking

There is free parking directly behind our building for Knotaway clients.

If Sick

For the health of our clients and therapists, we ask that you stay home if you are sick until at least 24 hours after you no longer have a fever (100°F or 37.8°C) or signs of a fever (without the use of a fever-reducing medicine, such as Tylenol).

Age Requirement

In order to Book and appointment and be serviced must be 18 years of age and may be required to show ID at the time of the appointment.

Gift Cards and Packages

Gift cards may be purchased are redeemable for massage services only, no cash value. Gift cards expire 60 Days from date of purchase. Knotaway is not responsible for lost, stolen, unauthorized card use or damaged cards.

Massage packages are non-refundable, non-negotiable, and expire ninety days from the date of purchase. To discuss extension options, please contact us at Knotaway.

What To Wear

We recommend that you wear comfortable, flexible clothes and avoid wearing jewelry, makeup, perfumes or colognes whenever possible when at Knotaway for a session.

You may choose to remain partially clothed or completely disrobe for your massage. We are happy to work through clothing if necessary. Please note that should you choose to completely disrobe, only the part of your body being massaged will ever be exposed.

Your therapist will leave the room to allow you to disrobe to your level of comfort in private. They will also step out at the end of the session to allow you to get dressed.

We do not have showers available at Knotaway. However, a moist, warm towel will be made available for you upon request at the end of your session should you want to freshen up before dressing.

Therapist will request that you keep your undergarments on to ensure your comfort when moving you in and out of stretches for the legs and lower body.

Tipping

Tipping is customary in the massage world, but not mandatory and usually between 10-20% of the price of the massage. At Knotaway you can either opt to tip the therapist in cash directly or you have the option to add the tip to your credit card at checkout.

***Please Let Us Know***

Please notify at time of booking if you have any allergies or sensitivities to aromas or ingredients.

Please inform us verbally if you are pregnant. Congratulation, from Knotaway.